This procedure explains how to configure specific keys from the 3CX web application.
If you have any questions, please contact support@evok.com or use the contact form on the website(Contact form).

Go to configuration page

To access the configuration pages, you need to log in to 3CX. The URL usually ends with ".3cx.ch/webclient". You'll find a full explanation of where to get the URL and login details on the page: Configuration-of-3cx-application.

Once logged into the web application, you can access the configuration page. This is available in the options on the left, by clicking on the ellipsis "..." and then on "Settings", as shown in image 1.

Access key configuration

When you're on the settings page, you should see the General tab, with the name and extension, as well as the image associated with the profile. You can then access the BLF tab, bottom left (Image 2, bullet 1).

Various options for specific keys

When you're on the button configuration page, several button configuration options are available.

A detailed procedure can be found on our BLF key configuration page for the BLF option.
A key that has not been configured is marked Unassigned. This is the parameter to be reset if you wish to delete a configuration option.
The other options available are as follows:

Change status: changes the user's status. Each status can generate individual actions (answering machine, transfer to another number, unreachable, etc.).
Call shortcut: allows you to set up a shortcut to call someone. The person must have an internal extension number. Unlike BLF, the LED does not display colors.
Customized call shortcut: allows you to set up a shortcut to call someone. There are no restrictions on the number to be entered: it's a standard number (e.g. EVOK support: 026 309 27 27).

The latter options are very specific and will therefore not be discussed here. If you have any questions, please do not hesitate to contact our support team.

Change status

Setting up "Change status" buttons lets you configure your 3CX to behave differently depending on the situation, with just one click. This can, for example, redirect calls to the central station when on vacation. Another possibility is to automatically reject the call if an important task is in progress.

There are 5 different statuses, set by default as follows:

Available: standard status, no answering machine or redirection
Absent: the person is out of place for a short time.
Do not disturb: the person does not want to be interrupted by calls, whatever the cause (interview, important/complex task, etc.).
NoRingGroup: if the user is part of a group(s) with main lines, rings only for direct calls (extension or external number).
Business Trip: for business trips, enables redirection to another device. By default, no redirection is set up.

These behaviors are not fixed. Depending on your infrastructure, these options can be configured differently - there's no right way to do it, only possibilities.

 

Customized call shortcut

Configuring specific keys on the 3CX with call shortcuts saves a lot of time during the day. In fact, having a shortcut for the cell phone of an employee who is regularly on the move means you don't have to dial the number again and again during the day. You can also do this with the numbers of service providers, customers, etc.

To set up these keys, simply select the"Personalized call shortcut" option.
In "Last name" and "First name", identify the person/company to whom the number corresponds.
For the number, enter it in the format "0XX XXX XX XX".

An example would be :

First name: EVOK
Last name: Support
Number : 026 309 27 27