Remote Support : TeamViewer
TeamViewer is a compact module that runs on your computer and allows EVOK technical services to provide remote technical assistance

MAINTENANCE AND INFRASTRUCTURE MANAGEMENT

Entrust the maintenance of your 
IT systems to professionals.
Professionals ensure your support
Monitoring the evolution of your IT Infrastructure
Monitoring with ticket opening
24/7 support extension
Services monitoring
Phone and email support
Description
Comparative table
Features

ON-PREMISE OR HYBRID CLOUD INFRASTRUCTURE MANAGEMENT

Even in the Era of Cloud solutions and colocation, there are still situations in which the optimal solution is a clean and dedicated infrastructure on the customer’s premises.

Fully customer-located IT infrastructures are increasingly less common, on-premise infrastructure is often part of a hybrid cloud solution. Part of the infrastructure is therefore on the customer site – while other parts are obtained from the public cloud or EVOK datacentre. This combination is the more common one today.

EVOK assembles the local infrastructure with components from established and market leading manufacturers (HPE, Citrix, Juniper, PaloAlto, Hitachi and Fortinet). Even with a local build, you benefit from cloud approaches such as virtualisation the high scalability of a virtual environment, without sharing the infrastructure with other customers. This means that your data is physically distant from the operating data yet remains under your control.

On site infrastructure can eliminate the effects of limited availability Internet as well as WAN bandwidth issues , while maintaining a moderate cost of dedicated internet lines and access. Additionally, the provision of conventional business applications (traditional client-server) in an on-premises infrastructure is often easier to manage.

EVOK covers all levels of infrastructure in the SME segment starting with the electrical system and the network, from storage systems and server solutions to data monitoring and backup.

Since 1998, EVOK has accumulated the experience and know-how to guarantee solutions to our users’ problems. We can manage and maintain your IT systems guaranteeing better control at a better price. By trusting the maintenance of your IT infrastructure to EVOK, we offer you a unique personal point of contact. Our professionals permanently ensure a proactive and reactive management of your IT environment in real time, on-site, or remotely.

We would be happy to advise you on hybrid scenarios with our data centers in Switzerland or Microsoft Azure public cloud infrastructure.

Our team of specialists can provide advice on planning the right private cloud solution for your business. We offer integration, migration and lifecycle support. We analyze, optimize and migrate your IT services to the new infrastructure.

Our Helpdesk team offers direct support in 5 languages: French, English, German (Swiss-German), Italian and Portuguese

COMPANY OVERVIEW

First responders 24/24

The on-call service (technical) option can be activated for access to a dedicated telephone number. Several levels of access are available according to the specific needs of the customer.

Infrastructure monitoring

The availability of an IT infrastructure remains crucial for any company. A reliable system that is available 24/7 is crucial. There are countless parameters which can lead to failures that quickly result in system downtime.

Disaster Recovery Plan

DRP disaster recovery involves a set of policies, tools and procedures to enable the recovery or continuation of critical infrastructure and technology systems following a natural or man-made disaster.

Local infrastructure to cloud

In case of failure of your local IT infrastructure, EVOK offers 2 datacenters in Switzerland to host (Private cloud) your infrastructure until it is locally restored or can be hosted indefinitely.

Investment strategy

Since 1998, EVOK has gained the expertise to advise you on the best investment strategies, and can therefore direct you towards technological solutions geared towards your business and your budget.
Legend:
- Included
- Optional
- Not Included / Unavailable
Comparative table
of IT maintenance offers
NetTime
NetGlobal
NetPRO
Contract type
Prepayed Credit
Package
Package or monthly statement
Proactive maintenance
intervention on demand
Windows / Linux
according to contract
Recommended IT infrastructure size
3-50 computers
15-250 computers
From 50 computers
Billing
Prepaid
annual or semi-annual
annual or semi-annual
Monitoring the evolution of your infrastructure
Assistance with IT budget management
Monitoring with tickets opening
according to contract
Monitoring with tickets opening
according to contract
according to contract
External data backup
according to contract
according to contract
according to contract
Contract period
max 24 months
min. 12 months
min. 36 months
License administration and monitoring
preferential rate invoicing
preferential rate invoicing
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing
Follow-up and advice “management review”
Debited from credits
Backups checking
weekly
weekly
Access to the 8×5 telephone and email helpdesk
includes 8×5
includes 8×5
includes 8×5
Helpdesk response time
direct access
according to contract
according to contract
Critical incident response time
intervention 4 hours
intervention 2 hours
intervention 2 hours
Response time for normal incidents
intervention D+1
intervention 4 hours
intervention 4 hours
First responders 24/7
according to contract
according to contract
Installation of new equipment or software
Debited from credits
preferential rate invoicing
preferential rate invoicing

Infrastructure
monitoring

EVOK supports you throughout the development of your business and its IT infrastructure. We guide you on the strategy to adopt and on the investment policy.

Monitoring of services and applications

EVOK’s computer monitoring system allows us to observe and monitor the status of the client’s services on a 24h per day basis. Email reports are then sent out to report failures.

Professionals provide your support

Your IT environment is managed by certified professionals permanently and in-real time providing proactive and reactive support either on-site or remotely, to provide peace of mind.

Service Level Agreement (SLA)

EVOK is committed to respecting the performance criteria corresponding to the support services following the agreed upon objectives set with the client. In the event of failure, penalties are also agreed.
NetTime
Starting from
1000
CHF
year
Prepayed Credit
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
from 3-50 computers
NetGlobal
Starting from
35
CHF
month/station
Prepayed Credit
Annual package based on the inventory and the frequency of preventive maintenance visits
from 15-250 computers
NetPRO
Price
ON REQUEST
CHF/month/station
Package
A la carte services that offer the best compromise between the client's internal IT services and the service company
from 50 computers
Don’t hesitate to contact us for an appointment 
or a personalised offer.

SECURED DATACENTERS BASED IN SWITZERLAND

EVOK operates its services in Switzerland, with 3 Datacenters 70 km away, in a completely secure environment allowing EVOK to provide full guarantees upon hosting of critical applications.

EVOK IN A FEW WORDS

company founded in 1998
Specialising in IT installation, security and maintenance since 1998, EVOK supports the development of companies by offering them IT solutions adapted to their size and structure.
3 DATACENTERS
Tier III+ and Tier IV Datacenters designed with a 100% green power, Green IT perspective and ISO 14064 certified Redundant air conditioning using Free Cooling.
24/7 Monitoring
Swiss Secured Datacenters
VMware ESX Virtualized Infrastructure
365 x 7 x 24 Operating Period
SAN Hitachi Storage

DEDICATED VSERVERS CONFIGURATIONS

Choose your server and configure options
VSERVER B-CLASS
41
CHF
month
No data replication (1 DC)
from 100 GB
SAN SAS / NLSAS storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Inexpensive Option for Low Usage Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
MEILLEUR CHOIX
VSERVER D-CLASS STD
57
CHF
month
Local redundant storage (1 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER D-CLASS ADV
85
CHF
month
Geo + local redundant storage (2 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Georeplicated, Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER N-CLASS
120
CHF
month
No data replication (1 DC)
from 100 GB
Local SSD Storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Recommended for Remote Eendering (e.g. Remote CAD)
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup

EVOK Fribourg

Head Office - Altern8 SA
Rte des Arsenaux 9
1700 Fribourg
Switzerland

EVOK Lausanne

Branch Office - Altern8 SA
Av. des Baumettes 7
1020 Renens
Switzerland

EVOK Genève

Branch Office - Altern8 SA
Clos de la Fonderie 17
1227 Carouge
Switzerland