Support à distance : TeamViewer
TeamViewer est un module compact qui s'exécute sur votre ordinateur et permet au service technique d'EVOK de vous dépanner à distance
Today, all small and medium-sized Swiss companies rely heavily on their network technology to serve their customers. However, the ever-present threat of malware and cyber-attacks makes IT maintenance a chronic source of risk.
Indeed, potential day-to-day IT problems frustrate employees and affect productivity. And these are just a few of the many challenges involved in managing a complex network.
In response to these challenges, IT departments A managed IT service provider provides technological support to ensure consistent and efficient IT maintenance. As a result, a managed IT services provider optimizes your network uptime and availability by combining specialized tools, processes and skills to monitor and maintain your technology.
This article will cover the characteristics of managed IT services and how they are reshaping IT maintenance service provision.
The managed IT services model enables comprehensive, proactive management of a company's technology. Gone are the old methods of IT support, which involved on-site maintenance work! A managed IT services provider can do most of its work remotely from a dedicated network operations center. This unobtrusive, controlled support allows your staff to use your IT service without being interrupted by maintenance.
Instead of being reactive and taking corrective action, a managed IT services provider like EVOK is proactive. It will focus on keeping your network secure and healthy, rather than fixing it after it's too late.
After an initial integration phase, the managed IT service provider uses a network monitoring platform. This will enable it to collect information and monitor every network device and endpoint in real time. This includes network routers and firewalls, as well as servers, workstations and PCs.
By remotely managing network traffic, detecting and diagnosing performance problems, and continuously collecting health metrics for each of your systems, Managed IT Maintenance ensures a pleasant end-user experience.
With this kind of regular IT maintenance of your network, problems are dealt with in an organized way before they culminate in critical points or even downtime.
Today, we are one of the leading players on the Swiss market offering this type of service. Our aim is to guarantee efficient, proactive IT maintenance to maximize the reliability of your servers. Our services include :
