Remote Support : TeamViewer
TeamViewer is a compact module that runs on your computer and allows EVOK technical services to provide remote technical assistance
Today, all small and medium-sized Swiss companies rely heavily on their network technology to serve their customers. However, the ever-present threat of malware and cyber-attacks makes IT maintenance a chronic source of risk.
Indeed, potential day-to-day IT problems frustrate employees and affect productivity. And these are just a few of the many challenges involved in managing a complex network.
In response to these challenges, IT departments A managed IT service provider provides technological support to ensure consistent and efficient IT maintenance. As a result, a managed IT services provider optimizes your network uptime and availability by combining specialized tools, processes and skills to monitor and maintain your technology.
This article will cover the characteristics of managed IT services and how they are reshaping IT maintenance service provision.
The managed IT services model enables comprehensive, proactive management of a company's technology. Gone are the old methods of IT support, which involved on-site maintenance work! A managed IT services provider can do most of its work remotely from a dedicated network operations center. This unobtrusive, controlled support allows your staff to use your IT service without being interrupted by maintenance.
Instead of being reactive and taking corrective action, a managed IT services provider like EVOK is proactive. It will focus on keeping your network secure and healthy, rather than fixing it after it's too late.
After an initial integration phase, the managed IT service provider uses a network monitoring platform. This will enable it to collect information and monitor every network device and endpoint in real time. This includes network routers and firewalls, as well as servers, workstations and PCs.
By remotely managing network traffic, detecting and diagnosing performance problems, and continuously collecting health metrics for each of your systems, Managed IT Maintenance ensures a pleasant end-user experience.
With this kind of regular IT maintenance of your network, problems are dealt with in an organized way before they culminate in critical points or even downtime.
Today, we are one of the leading players on the Swiss market offering this type of service. Our aim is to guarantee efficient, proactive IT maintenance to maximize the reliability of your servers. Our services include :
The computers and other IT devices you own have become an integral part of your business today. Whether it's data processing, accounting, documentation, presentations, communication, research or Internet access, the shadow of viruses and malware always looms over you, threatening to degrade your performance. This may even be one of the reasons why poor processing performance or unpleasant slowness surfaces. Worse still, these problems can shorten the life of your device.
That's why you need to look after your equipment, whatever the size of your business. That's where IT maintenance comes in. It helps extend the life of your equipment, by detecting technical problems in good time.
In this article, we'll highlight the importance of using the right IT maintenance services for your business.
In general, IT maintenance service is a generic term for comprehensive software and hardware maintenance support for your business. Essentially, it involves establishing a complete record of all the hardware and software that needs to be maintained to keep the system running smoothly, and ensuring that all the maintenance tasks the system needs are carried out to achieve this goal.
As the definition of IT maintenance is broad, there are 3 main types. These are usually carried out simultaneously.
Computerized preventive maintenance is performed regularly on a piece of equipment to reduce the risk of failure. It is therefore carried out while the machine is still operational, to prevent it from suddenly breaking down. Preventive maintenance helps to reduce the number of repairs, cut downtime and identify weak points that could impair operation.
To ensure this type of maintenance, EVOK offers you tools for monitoring and preventive surveillance of your IT equipment, with the possibility of monitoring more than 20 hosts (IP).
Predictive information maintenance is a method that uses software and data analysis techniques to detect operating irregularities and potential anomalies in equipment and processes, so that they can be repaired before they fail. Informative predictive maintenance anticipates problems using historical and real-time data from different parts of the service.
A very effective way of carrying out this maintenance is by monitoring computer systems, to prevent potential breakdowns.
With this in mind, EVOK offers an IT monitoring system that enables us to check the status of our customer's services 24 hours a day, open tickets via our CRM in the event of anomalies, and send email reports to highlight any failures.
Corrective (or curative) IT maintenance refers to repairs carried out after a system has failed. Its aim is to restore the system to normal operating condition.
An example of corrective maintenance of an IT system is the breakdown of a computer due to a hardware problem. At EVOK, we take steps to get it running optimally again, repairing and replacing as necessary.
While corrective maintenance has its place in a solid maintenance plan, it's a short-sighted approach. Relying solely on corrective maintenance for your IT systems is not sustainable in the long term.
So why do you need this type of service? Can't you do it yourself?
When you call on a specialist company like EVOK to take care of your software and hardware maintenance needs, you relieve yourself of the huge burden of making sure your IT is running efficiently, so you can concentrate on your core business.
With EVOK, you don't have to worry about what's going on with your systems. You know that your IT support company is keeping track of everything, and resolving problems as they arise.
Among the main advantages of working with a specialist company like EVOK:
