IT maintenance: the importance of managed IT services

Today, all small and medium-sized Swiss businesses rely heavily on their network technology to operate and serve their customers. However, the ever-present threat of viruses, malware and cyber attacks makes IT maintenance and cyber security a chronic source of uncertainty and risk.

Indeed, potential day-to-day IT problems frustrate employees and affect productivity, and these are just a few of the many challenges involved in managing a complex network.

To provide answers to these challenges, the managed IT maintenance model provides technological assistance to help companies ensure consistent, reliable and efficient IT maintenance. As a result, a managed IT service provider optimizes your network uptime and availability by combining specialized tools, processes and skills to monitor and maintain your technology.

This article will cover some of the features of the managed IT services model, and how it has reshaped the delivery of IT maintenance services.

Table of contents :

1. What is a managed IT service?
2. This approach offers several major advantages:
3. Why use a managed IT service for maintenance?
4. With EVOK :

What is a managed IT service?

The managed IT services model represents a significant evolution in the way companies approach the management of their technology. This approach goes far beyond the old reactive methods of IT support. With Managed IT Services, companies benefit from comprehensive, proactive management of their technology infrastructure.

Unlike traditional practices, which often required on-site intervention to resolve problems, managed IT service providers usually have a dedicated network operations center, from which the majority of tasks can be carried out remotely. This means that problems can often be resolved even before they affect end-users, thanks to constant system monitoring and proactive interventions to prevent potential breakdowns.

This approach offers several major advantages:

1. Maximum availability of IT systems and reduced downtime :

• Managed IT services take a proactive approach to monitoring and maintaining IT systems. Thanks to constant monitoring, potential problems can be detected and resolved before they become major breakdowns.
• Managed IT service providers implement robust data backup and recovery solutions. This ensures that essential data is protected against loss, and that systems can be restored quickly in the event of a disaster, minimizing downtime.

2. Preventive maintenance to reduce the risk of critical failure:

• Managed IT services plan and execute regular maintenance, such as software updates, security patches and hardware integrity checks. This significantly reduces the risk of critical system failures.
• By anticipating potential problems and dealing with them before they become major issues, managed IT services enable companies to maintain operational continuity without major interruptions due to IT breakdowns.

3. Focus on core business without being distracted by technical challenges:

• Outsourcing IT infrastructure management to specialized experts relieves companies of the tedious and complex tasks involved in maintaining and managing IT systems.
• This enables internal teams to focus on strategic initiatives and value-added business projects, improving operational efficiency and overall company productivity.
• What's more, by having access to a pool of skills and technological expertise, companies can benefit from the latest technological advances and industry best practices, strengthening their competitive position in the marketplace.

Why use a managed IT service for maintenance?

Instead of being reactive and taking corrective action, a managed IT services provider like EVOK is proactive, focusing on maintaining the health and security of your network, rather than fixing it after it's too late.

After an initial integration phase, the managed IT services provider uses a network monitoring platform to gather information and monitor every network device and endpoint in real time. This includes network routers and firewalls, as well as servers, workstations and PCs.

With EVOK :

Today, we are one of the leading players on the Swiss market offering this type of service for efficient, proactive IT maintenance to maximize the reliability of your servers. Our services include :

• A full system audit during integration to identify underlying IT issues.
• A network update and correction to guarantee the security of all systems and devices.
• Vigilant monitoring of network status to detect problems at an early stage, with offers up to 24/7 monitoring.
• Regular cyber security scans to detect new security vulnerabilities.