Remote Support : TeamViewer
TeamViewer is a compact module that runs on your computer and allows EVOK technical services to provide remote technical assistance

NETGLOBAL MAINTENANCE CONTRACT

Flat-rate outsourcing contract including preventive maintenance
Lump sum coverage based on inventory
Response times according to SLA
On-site or remote assistance
Preventive and curative maintenance
Regular and planned on-site presence
Description
Services
Features

NETGLOBAL: YOUR IT INFRASTRUCTURE TAKEN INTO HAND

Management by professionals, on customer request or following an alert from the monitoring system
EVOK NetGlobal proactive minimizes risk and at the same time increases the stability of your IT systems. Our specialists examine your infrastructure and advise you .

With NetGlobal, we perform regular checks for you. We plan the resulting maintenance work and take care of it. Checks are used to identify capacity bottlenecks, system errors and possible weak points at an early stage. The purpose of proactive controls is to increase the availability and security of the systems. The scope of the controls is defined jointly with you at the start of the contract and recorded in the detailed contract or the subscription proposal.

Our NetGlobal maintenance service is ideal for computer networks with between 15 and 200 workstations.

After an analysis of your needs expressed in the form of the desired level of service for your infrastructure, based on the inventory of the IT equipment, the number of employees and the following criteria: availability, downtime and response time. We offer you an annual package in exchange for which our team of engineers and specialists takes care of the complete maintenance of your computer park: reactive and proactive maintenance, security monitoring and backups , in order to be a true outsourced IT service for your company.

With guaranteed response times and defined processes , we offer you an efficient service and a guaranteed response within 4 hours, or even 2 hours for the most critical incidents that may occur to your infrastructure. As an EVOK NetGlobal customer, the Helpdesk with direct access to a technician service is also at your disposal. Our qualified team guarantees daily availability and offers additional level 2 support with a specialized technician.

By phone or email from Monday to Friday, 7:30 a.m. to 12 p.m. and 1:30 p.m. to 6 p.m.

Depending on the support option chosen in the subscription proposal, the Customer may contract on-call service . The on-call service troubleshooting process begins when the Customer calls the privileged hotline to initiate a fault case. The following on-call service options are available:

Monday to Friday from 7 a.m. to 10 p.m.
Monday to Sunday from 7 a.m. to 10 p.m.
Monday to Sunday 24 hours a day
Rather than hiring your own team, entrust us with the maintenance of your network: at EVOK we have advanced skills and experience that allow us to be very efficient, in order to ensure continuity in the use of your tools. digital, with the convenience of a single point of contact.

TAKING OVER OF YOUR COMPUTER INFRASTRUCTURE BY A TEAM OF EXPERTS

Included services
Periodic checks on client request
Checking the status and general operation of the server
Analysis of log files, control of Active Directory and associated services
Application of necessary patches on MS Windows services
Validate and apply security updates
Checking that the antivirus solution is working correctly and updates
Validation of the deployment of security updates for client workstations (if the client has a centralized deployment solution ), changes to deployment tasks.
Visual check of hard disk drives and power supplies
Control of scheduled tasks and automatic restart
Configuration or adaptation on customer request
Any other routine checks deemed useful by EVOK
Maintenance on client request for network and security devices
Control and application of system updates by firewall
Checking electrical loads and status of inverters.
Configuration or adaptation on customer request
General support
The capital of working hours available can be used for any activity related to maintenance, updating or installation of the customer’s computer system. Total flexibility!
Requests processed with priority status
Frequent checking that backups are working properly
Permanent monitoring of your network
License management for your software
Installation of new equipment and software
Optional 24/24 and 7/7 picket service
A monthly lump sum, no more no less.

Professionals provide your support

Certified professionals provide your on-site or remote support, permanently and in real time, proactive as well as reactive management of your IT environment.

Annual review with the direction of the company

During meetings with management, we provide you with advice in the areas of information technology. We will inform you about upcoming budgets and technological risks.

Monitoring of services and applications

The EVOK computer monitoring system enables the customer’s service status to be checked 24 hours a day. Sending e-mail reports to report faults.

Control your IT support budget

Flat rate for all services covered by the NetGlobal IT maintenance contract. Preferential hourly rate for all other services.

Monitoring the evolution of your infrastructure

We support you throughout the development of your business and its IT infrastructure. We guide you on the strategies to adopt and on the IT investment policy.

Direct access to user support

Our support is available for all your computer problems or requests. We work with latest generation ticket management software that allows us to better manage our customers’ requests.

Monitoring options

Monitoring and preventive surveillance of your IT equipment
Package 1
FROM
96
CHF
month
1 to 5 hosts(IP) monitored
Package 1
FROM
480
CHF
month
6 to 10 hosts(IP) monitored
Package 1
FROM
1056
CHF
month
11 to 20 hosts(IP) monitored
Package 1
FROM
1920
CHF
month
More than 20 hosts (IP) monitored

WE ARE PROUD TO COUNT

YOU AMONG OUR CLIENTS…

For many years, our clients have trusted us. We are very happy 
to work with them on the continuous improvement of their IT and communication tools.
Don’t hesitate to contact us for an appointment 
or a personalised offer.

SECURED DATACENTERS BASED IN SWITZERLAND

EVOK operates its services in Switzerland, with 3 Datacenters 70 km away, in a completely secure environment allowing EVOK to provide full guarantees upon hosting of critical applications.

EVOK IN A FEW WORDS

company founded in 1998
Specialising in IT installation, security and maintenance since 1998, EVOK supports the development of companies by offering them IT solutions adapted to their size and structure.
3 DATACENTERS
Tier III+ and Tier IV Datacenters designed with a 100% green power, Green IT perspective and ISO 14064 certified Redundant air conditioning using Free Cooling.
24/7 Monitoring
Swiss Secured Datacenters
VMware ESX Virtualized Infrastructure
365 x 7 x 24 Operating Period
SAN Hitachi Storage

DEDICATED VSERVERS CONFIGURATIONS

Choose your server and configure options
VSERVER B-CLASS
41
CHF
month
No data replication (1 DC)
from 100 GB
SAN SAS / NLSAS storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Inexpensive Option for Low Usage Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
MEILLEUR CHOIX
VSERVER D-CLASS STD
57
CHF
month
Local redundant storage (1 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER D-CLASS ADV
85
CHF
month
Geo + local redundant storage (2 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Georeplicated, Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER N-CLASS
120
CHF
month
No data replication (1 DC)
from 100 GB
Local SSD Storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Recommended for Remote Eendering (e.g. Remote CAD)
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup

EVOK Fribourg

Head Office - Altern8 SA
Rte des Arsenaux 9
1700 Fribourg
Switzerland

EVOK Lausanne

Branch Office - Altern8 SA
Av. des Baumettes 7
1020 Renens
Switzerland

EVOK Genève

Branch Office - Altern8 SA
Clos de la Fonderie 17
1227 Carouge
Switzerland