NETGLOBAL MAINTENANCE CONTRACT

EVOK NetGlobal proactive minimizes risk and at the same time increases the stability of your IT systems. Our specialists examine your infrastructure and advise you .

With NetGlobal, we perform regular checks for you. We plan the resulting maintenance work and take care of it. Checks are used to identify capacity bottlenecks, system errors and possible weak points at an early stage. The purpose of proactive controls is to increase the availability and security of the systems. The scope of the controls is defined jointly with you at the start of the contract and recorded in the detailed contract or the subscription proposal.

Our NetGlobal maintenance service is ideal for computer networks with between 15 and 200 workstations.

After an analysis of your needs expressed in the form of the desired level of service for your infrastructure, based on the inventory of the IT equipment, the number of employees and the following criteria: availability, downtime and response time. We offer you an annual package in exchange for which our team of engineers and specialists takes care of the complete maintenance of your computer park: reactive and proactive maintenance, security monitoring and backups , in order to be a true outsourced IT service for your company.

With guaranteed response times and defined processes , we offer you an efficient service and a guaranteed response within 4 hours, or even 2 hours for the most critical incidents that may occur to your infrastructure. As an EVOK NetGlobal customer, the Helpdesk with direct access to a technician service is also at your disposal. Our qualified team guarantees daily availability and offers additional level 2 support with a specialized technician.

By phone or email from Monday to Friday, 7:30 a.m. to 12 p.m. and 1:30 p.m. to 6 p.m.

Depending on the support option chosen in the subscription proposal, the Customer may contract on-call service . The on-call service troubleshooting process begins when the Customer calls the privileged hotline to initiate a fault case. The following on-call service options are available:

• Monday to Friday from 7 a.m. to 10 p.m.
• Monday to Sunday from 7 a.m. to 10 p.m.
• Monday to Sunday 24 hours a day

Rather than hiring your own team, entrust us with the maintenance of your network: at EVOK we have advanced skills and experience that allow us to be very efficient, in order to ensure continuity in the use of your tools. digital, with the convenience of a single point of contact.

Periodic checks on client request

• Checking the status and general operation of the server
• Analysis of log files, control of Active Directory and associated services
• Application of necessary patches on MS Windows services
• Validate and apply security updates
• Checking that the antivirus solution is working correctly and updates
• Validation of the deployment of security updates for client workstations (if the client has a centralized deployment solution ), changes to deployment tasks.
• Visual check of hard disk drives and power supplies
• Control of scheduled tasks and automatic restart
• Configuration or adaptation on customer request
• Any other routine checks deemed useful by EVOK

Maintenance on client request for network and security devices

• Control and application of system updates by firewall
• Checking electrical loads and status of inverters.
• Configuration or adaptation on customer request

General support

• The capital of working hours available can be used for any activity related to maintenance, updating or installation of the customer’s computer system. Total flexibility!
• Requests processed with priority status
• Frequent checking that backups are working properly
• Permanent monitoring of your network
• License management for your software
• Installation of new equipment and software
• Optional 24/24 and 7/7 picket service
• A monthly lump sum, no more no less.