Remote Support : TeamViewer
TeamViewer is a compact module that runs on your computer and allows EVOK technical services to provide remote technical assistance

PREPAID INTERVENTION SERVICE

Service credit at a preferential rate 
that can be used flexibly
Service credit and prepaid maintenance
Decreasing price according to volume
On-site or remote assistance
Flexible use for support or projects
Credits valid for 24 months
Description
Services
Features

NETTIME : PREPAID INTERVENTION SERVICE CREDIT

Management by professionals, at the customer’s request or following an alert from our monitoring system
Our specialists support your IT operations. With EVOK NetTime (service hour quota) you get the services you need according to what you consume: 1st or 2nd level support.

NetTime (Quota Hours of Service) is ideal for small computer networks, between 3 and 50 computers. With a prepaid service hours valid for 24 months.

You determine which level of support you require for your IT needs, and when you need the support. For example, our Helpdesk as the first point of contact for your employees or a system engineer for troubleshooting, maintenance or specific project work. An option we recommend opting in a monitoring system for your infrastructure with a regular check services to maintain proper back up systems.

With guaranteed response times, basic SLA and defined processes, we offer you effective relief and guaranteed intervention within 8 hours for critical incidents which may have occurred to your infrastructure. As an EVOK NetTime customer, the helpdesk service with direct access to a technician is also at your disposal. Our qualified team guarantees daily availability and can offer additional support if necessary, for example with 2nd level support specialised technician.

We offer total flexibility: to avoid fixed cost, opt for an adapted maintenance schedule based on your needs, and your IT infrastructure’s needs. You can be notified on a quarterly basis or every year ends. Depending on how many hours included in your logbook, you can benefit of a discount of up to 12.5% from the regular hourly rate.

Important to know: hours not spent do not expire, but are credited for the following period. The number of hours required can be adjusted at any time.
By phone or email Monday to Friday, 7:30 a.m. to 12 p.m. and 1:30 p.m. to 6 p.m.

PROFESSIONAL AND FLEXIBLE MAINTENANCE

Included services
Helpdesk and dispatching service
Direct access to user support to process service requests
Helpdesk assistance during office hours
Ticket opening by phone or e-mail
Critical Ticket escalation towards the intervention team when necessary.
Regular montioring of backup status(optional)
Monitoring of services and applications (Monitoring EVOK) with Helpdesk notifications (optional)
Ticket management by our CRM tools
Customer Request verification :
Application of the necessary patches on MS Windows services
Validating and enforcing security updates
Checking and applying the necessary corrections to the Antivirus
Visual inspection of hard drives and power supply units.
Control of scheduled tasks and automatic restart
Adaptation or configuration upon customer request
Requests for services submitted by the Client and accepted by the Agent shall be charged at the standard rate, unless otherwise agreed between the Agent and the Client in accordance with the hourly rates in force on EVOK’s website.

Interventions or support requests (helpdesk) during office hours, services and travel expenses are invoiced according to the following table:

The standard hourly rate
Remote support intervention with a minimum of 15 minutes invoicing time
On-site intervention: minimum charge of 1 hour excluding travel expenses
Senior technician intervention (ERP, Microsoft Exchange, SharePoint, firewall) minimum 4 hours billing excluding travel expenses
Flat-rate travel expenses according to current rates

Service Level Agreement (SLA)

EVOK is committed to respecting the performance measures of support services corresponding to the objectives planned with the client. In case of breach of penalties are agreed.

Professionals provide your support

Certified professionals provide your on-site or remote support, permanently and in real time, proactive as well as reactive management of your IT environment.

Monitoring services and applications

The EVOK computer monitoring system enables the customer’s service status to be checked 24 hours a day. Sending e-mail reports to report faults.

Monitoring the evolution of your infrastructure

We support you throughout the development of your business and its IT infrastructure. We guide you on the strategies to adopt and on the IT investment policy.

INTERVENTION DURING OFFICE HOURS WITH PRIORITY STATUS

Type of intervention: on site or remote assistance
NetTime 1000
Pay
1000,00
Get
1000,00
NetTime* credits
Basic package
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 2000
Pay
2000,00
Get
2000,00
NetTime* credits
Basic package
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 4000
Pay
4000,00
Get
4200,00
NetTime* credits
5% OFF
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 10000
Pay
10000,00
Get
11000,00
NetTime* credits
10% OFF
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support
NetTime 20000
Pay
20000,00
Get
22500,00
NetTime* credits
12.5% OFF
Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support

Options monitoring

Monitoring and preventive surveillance of your IT equipment
Package 1
FROM
96
CHF
month
1 to 5 hosts(IP) monitored
Package 1
FROM
480
CHF
month
6 to 10 hosts(IP) monitored
Package 1
FROM
1056
CHF
month
11 to 20 hosts(IP) monitored
Package 1
FROM
1920
CHF
month
More than 20 hosts (IP) monitored

WE ARE PROUD TO COUNT

YOU AMONG OUR CUSTOMERS

For many years, our clients have trusted us. We are very happy 
to work with them on the continuous improvement of their IT and communication tools.
Don’t hesitate to contact us for an appointment 
or a personalised offer.

SECURED DATACENTERS BASED IN SWITZERLAND

EVOK operates its services in Switzerland, with 3 Datacenters 70 km away, in a completely secure environment allowing EVOK to provide full guarantees upon hosting of critical applications.

EVOK IN A FEW WORDS

company founded in 1998
Specialising in IT installation, security and maintenance since 1998, EVOK supports the development of companies by offering them IT solutions adapted to their size and structure.
3 DATACENTERS
Tier III+ and Tier IV Datacenters designed with a 100% green power, Green IT perspective and ISO 14064 certified Redundant air conditioning using Free Cooling.
24/7 Monitoring
Swiss Secured Datacenters
VMware ESX Virtualized Infrastructure
365 x 7 x 24 Operating Period
SAN Hitachi Storage

DEDICATED VSERVERS CONFIGURATIONS

Choose your server and configure options
VSERVER B-CLASS
41
CHF
month
No data replication (1 DC)
from 100 GB
SAN SAS / NLSAS storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Inexpensive Option for Low Usage Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
MEILLEUR CHOIX
VSERVER D-CLASS STD
57
CHF
month
Local redundant storage (1 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER D-CLASS ADV
85
CHF
month
Geo + local redundant storage (2 DC)
from 100 GB
SAN SSD / FMD storage
1 to 128 GB of RAM
Intel Xeon Scalable 2nd Gen
4.0 GHz Turbo Boost Technology
Georeplicated, Recommended for Heavy Workloads
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup
VSERVER N-CLASS
120
CHF
month
No data replication (1 DC)
from 100 GB
Local SSD Storage
1 to 128 GB of RAM
Intel Xeon E5 v3
2.6GHz Base Frequency
Recommended for Remote Eendering (e.g. Remote CAD)
Windows Server SPLA or Linux
Managed firewall service
Bandwidth from 5 to 300 Mbps
Daily backup

EVOK Fribourg

Head Office - Altern8 SA
Rte des Arsenaux 9
1700 Fribourg
Switzerland

EVOK Lausanne

Branch Office - Altern8 SA
Av. des Baumettes 7
1020 Renens
Switzerland

EVOK Genève

Branch Office - Altern8 SA
Clos de la Fonderie 17
1227 Carouge
Switzerland