PREPAID INTERVENTION SERVICE

Our specialists support your IT operations. With EVOK NetTime (service hour quota) you get the services you need according to what you consume: 1st or 2nd level support.

NetTime (Quota Hours of Service) is ideal for small computer networks, between 3 and 50 computers. With a prepaid service hours valid for 24 months.

You determine which level of support you require for your IT needs, and when you need the support. For example, our Helpdesk as the first point of contact for your employees or a system engineer for troubleshooting, maintenance or specific project work. An option we recommend opting in a monitoring system for your infrastructure with a regular check services to maintain proper back up systems.

With guaranteed response times, basic SLA and defined processes, we offer you effective relief and guaranteed intervention within 8 hours for critical incidents which may have occurred to your infrastructure. As an EVOK NetTime customer, the helpdesk service with direct access to a technician is also at your disposal. Our qualified team guarantees daily availability and can offer additional support if necessary, for example with 2nd level support specialised technician.

We offer total flexibility: to avoid fixed cost, opt for an adapted maintenance schedule based on your needs, and your IT infrastructure’s needs. You can be notified on a quarterly basis or every year ends. Depending on how many hours included in your logbook, you can benefit of a discount of up to 12.5% from the regular hourly rate.

Important to know: hours not spent do not expire, but are credited for the following period. The number of hours required can be adjusted at any time.