IT MAINTENANCE
COMPARATIVE TABLE

Entrust the maintenance of your IT systems to professionals.

Comparative table

of IT maintenance offers

NETTIME

NETGLOBAL

NETPRO

Contract type

Prepaid credits

Package

Package or monthly statement

Proactive maintenance intervention on demand proactive according to contract
Recommended IT infrastructure size 3-50 computers 15-250 computers From 50 computers
Billing Prepaid annual or semi-annual annual or semi-annual
       
Monitoring the evolution of your infrastructure
Assistance with IT budget management
Monitoring with tickets opening according to contract
Infrastructure security management on customer request according to contract
External data backup according to contract according to contract according to contract
Contract period max 24 months min. 12 months min. 36 months
License administration and monitoring preferential rate invoicing preferential rate invoicing
Installation of new equipment or software Debited from credits preferential rate invoicing preferential rate invoicing
Follow-up and advice “management review” Debited from credits
Backups checking weekly weekly
Access to the 8×5 telephone and email helpdesk includes 8×5 includes 8×5 includes 8×5
Helpdesk response time direct access according to contract according to contract
Critical incident response time intervention 4 hours intervention 2 hours intervention 2 hours
Response time for normal incidents intervention D+1 intervention 4 hours intervention 4 hours
First responders 24/7 according to contract according to contract
       
Installation of new equipment or software Debited from credits preferential rate invoicing preferential rate invoicing

 

Caption

: included

: optional

: non included / unavailable

  • NetTime
    Starting from1000,00 CHF/year
    Prepayed Credit

    Quota of hours of service according to your Support needs in remote maintenance and on-site Access to the helpdesk support

    from 3-50 computers
  • NetGlobal
    Starting from35,00 CHF/month/station
    Package

    Annual package based on the inventory and the frequency of preventive maintenance visits
     

    from 15-250 computers
  • NetPro
    PriceON REQUEST CHF/month/station
    Package

    A la carte services that offer the best compromise between the client's internal IT services and the service company

    from 50 computers